Paw Palace has compiled a list of FAQ's that you may find helpful when shopping with us. If none of the questions below answer your specific question, don't hesitate to email us at: customerservice@pawpalaceonline.com. We will be happy to assist you with your inquiry. 1. Is your site secure to shop on? Paw Palace has partnered with Authorize.net, the leading online payment processing company since 1996 to offer safe and secure credit card transactions for our customers and as such, we utilize the highest level of security that online shopping can offer. In addition, we have implemented another Secure Socket Layering (SSL) system on our site, which ensures safe internet transmission of your personal information. This system is activated when you begin to simply create an account with us to when you being checking out your items in your shopping cart. In order for you to know when you are entering the SSL system, you will notice the "http" in the address URL changes to "https", thus indicating you are now in the SSL secure area. You may also notice a pop-up screen or a little yellow "lock box" either at the far lower right hand corner or upper right hand corner of your screen, indicating that you are in the secure area.  For added protection, we have also utilized additional secuity features in our checkout processing page. These two security components are called AVS and CVV. With the combination of these two security features, it will eliminate anyone who may have stolen your credit card information and try to purchase items in our boutique. With these two components in place, it will retrieve your account information, within seconds of your transaction, that you have on file with your credit card company. If they do not match (account name, billing address, ship to address, etc..), the card will be denied. We feel that not only are we protecting our business, but consumers around the world. To read more about this feature, you may visit our Payment Information link. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy Paw Palace is registered with the Authorize.Net Verified Merchant Seal program.  Please see our seal of authenticity at the bottom of all our pages within our e-boutique. 2. Can I also place orders over the phone? You certainly can! Just simply call us at 732-747-9744 (within New Jersey) or toll free at 877-747-9744 during the hours of 11:00 am - 7:00 pm EST, Monday - Saturday and one of our helpful, knowledgable staff will assist you. 3. Do you also have a print catalog? No we do not. We feel that our online catalog will provide you with the most up to date selections and styles available.  However, if you are in the New Jersey area or plan on visiting the Garden State, you can visit our flagship location in Red Bank, New Jersey. 4. Where do you ship? We personally ship to all the Continental U.S., Alaska, Hawaii, U.S. Territories (Puerto Rico, U.S. Virgin Islands), Canada and US Military personnel and families at APO/FPO addresses.  We do not ship outside any of the territories listed. 5. What are your shipping costs and return policy? Our shipping & handling costs, along with our return policy can be found in our Shipping & Returns information page. 6. What types of payments do you accept? We accept Visa, Mastercard, American Express and Discover. However, if you would like to pay by a bank or personal check, please contact us directly and your order will be processed manually. 7. Why are there different estimated shipping times on each product? On most of our items we carry, you will receive your order within a few days to two weeks. However, you will notice other products that are noted to have other approximate delivery times of 2-3 weeks or 3-4 weeks. The reason for the different time frames is due to the fact that this particular item may be custom made to order and as such, the designer needs enough of lead time to produce your item. Again, these are only estimated time frames and you may, in fact, receive your product earlier than listed. Please be assured that we make every effort to have your order shipped and delivered to you in the most efficient time frame. 8. I just received part of my order. Where are the rest of my items? As stated above in Question #7, most products we offer are delivered within 1-2 weeks, however, if you ordered a product that was noted to have a longer estimated delivery time, this may be the reason for part of your order being shipped. The rest of your order is in the process of being produced and you will receive it shortly. However, if you ordered products that all had the same approximate delivery time frames, you may still receive multiple shipments to complete your order. We apologize for this inconveniece, however, if we had run low on a particular product that you ordered, we may have the manufacturer/designer ship to you directly to avoid further delays. 9. Do you have a mailing list I can join? Yes we do! We offer special promotional discounts to all our customers who enjoy specials & discount offers!  Simply Click Here to sign up for our V.I.P Mailing List. 10. Do you have a physical store? Yes we do! You can visit our boutique at: 16 Monmouth Street, Red Bank, NJ 07701. For driving directions from your location, please use Yahoo Maps or Mapquest to get door to door driving directions! 11. Why am I having problems viewing your items in your shopping area? A small percertage of our visitors may experience issues when visiting our boutique and it may be one of three reasons: Your secuity level on your computer is set too high. Please make sure your level is set no more than "Medium" You are using a Internet Serive Provider (ISP) who's upgraded security features interfer with our site You are trying to gain access through a work location of which your employer has implemented certain firewall software on their network to prevent workers from gaining access to certain websites while at work. 12. Do you wholesale? Technically, No.  However, periodically, (depending on past season overstock), we do offer items below wholesale cost to other retail establishments.  These items, however, are not full run sizes.  Please call Dana at 732-747-9744 or email us for further information.  We also encourage our customers to visit our Privacy and Conditions of Use pages in order to be accustomed to our business policies and procedures. You will find these pages informational and they may answer additional questions you could have. Again, if none of the questions above answer your specific question, don't hesitate to email us at: customerservice@pawpalaceonline.com. We will be happy to assist you with your inquiry.