|
Paw
Palace has compiled a list of FAQ's that you may find helpful when shopping with
us. If none of the questions below answer your specific question, don't hesitate
to email us at: customerservice@pawpalaceonline.com.
We will be happy to assist you with your inquiry.
1. Is
your site secure to shop on?
Paw
Palace has partnered with Authorize.net, the leading online payment processing
company since 1996 to offer safe and secure credit
card transactions for our customers and as such, we utilize the highest level of
security that online shopping can offer. In addition, we have implemented
another Secure Socket Layering (SSL) system on our site, which ensures safe
internet transmission of your personal information. This system is activated
when you begin to simply create an account with us to when you being checking
out your items in your shopping cart.
In order
for you to know when you are entering the SSL system, you will notice the "http"
in the address URL changes to "https", thus indicating you are now in the SSL
secure area. You may also notice a pop-up screen or a little yellow "lock box"
either at the far lower right hand corner or upper right hand corner of your
screen, indicating that you are in the secure area.
For
added protection, we have also utilized additional secuity features in our
checkout processing page. These two security components are called AVS and CVV.
With the combination of these two security features, it will eliminate anyone
who may have stolen your credit card information and try to purchase items in
our boutique. With these two components in place, it will retrieve your account
information, within seconds of your transaction, that you have on file with your
credit card company. If they do not match (account name, billing address, ship
to address, etc..), the card will be denied. We feel that not only are we
protecting our business, but consumers around the world. To read more about this
feature, you may visit our Payment
Information link.
For additional information
regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy
Policy
Paw Palace is registered with
the Authorize.Net Verified Merchant Seal program. Please see our seal of
authenticity at the bottom of all our pages within our e-boutique.
2. Can I also place orders over
the phone?
You
certainly can! Just simply call us at 732-747-9744 (within New Jersey) or toll
free at 877-747-9744 during the hours of 11:00 am - 7:00 pm EST, Monday
- Saturday and one of our helpful, knowledgable staff will assist you.
3. Do
you also have a print catalog?
No we do
not. We feel that our online catalog will provide you with the most up to date
selections and styles available. However, if you are in the New Jersey
area or plan on visiting the Garden State, you can visit our flagship location in Red Bank, New
Jersey.
4.
Where do you ship?
We personally ship to all the
Continental U.S., Alaska, Hawaii, U.S. Territories (Puerto Rico, U.S. Virgin
Islands), Canada and US Military personnel and families at APO/FPO
addresses. We do not ship outside any of the territories
listed.
5.
What are your shipping costs and return policy?
Our
shipping & handling costs, along with our return policy can be found in our
Shipping &
Returns information page.
6.
What types of payments do you accept?
We
accept Visa, Mastercard, American Express and Discover. However, if you would
like to pay by a bank or personal check, please contact us directly and your
order will be processed manually.
7.
Why are there different estimated shipping times on each product?
On most
of our items we carry, you will receive your order within a few days to two
weeks. However, you will notice other products that are noted to have other
approximate delivery times of 2-3 weeks or 3-4 weeks. The reason for the
different time frames is due to the fact that this particular item may be custom
made to order and as such, the designer needs enough of lead time to produce
your item. Again, these are only estimated time frames and you may, in fact,
receive your product earlier than listed. Please be assured that we make every
effort to have your order shipped and delivered to you in the most efficient
time frame.
8. I
just received part of my order. Where are the rest of my items?
As
stated above in Question #7, most products we offer are delivered within 1-2
weeks, however, if you ordered a product that was noted to have a longer
estimated delivery time, this may be the reason for part of your order being
shipped. The rest of your order is in the process of being produced and you will
receive it shortly.
However,
if you ordered products that all had the same approximate delivery time frames,
you may still receive multiple shipments to complete your order. We apologize
for this inconveniece, however, if we had run low on a particular product that
you ordered, we may have the manufacturer/designer ship to you directly to avoid
further delays.
9. Do
you have a mailing list I can join?
Yes we
do! We offer special promotional discounts to all our customers who enjoy
specials & discount offers! Simply Click Here to sign
up for our V.I.P Mailing List.
10.
Do you have a physical store?
Yes we
do! You can visit our boutique at: 16 Monmouth Street, Red Bank, NJ 07701. For
driving directions from your location, please use Yahoo
Maps or Mapquest to get door to door driving directions!
11.
Why am I having problems viewing your items in your shopping area?
A small
percertage of our visitors may experience issues when visiting our boutique and
it may be one of three reasons:
- Your secuity
level on your computer is set too high. Please make sure your level is set no
more than "Medium"
- You are
using a Internet Serive Provider (ISP) who's upgraded security features interfer
with our site
- You are
trying to gain access through a work location of which your employer has
implemented certain firewall software on their network to prevent workers from
gaining access to certain websites while at work.
12.
Do you wholesale?
Technically, No. However,
periodically, (depending on past season overstock), we do offer items below
wholesale cost to other retail establishments. These items,
however, are not full run sizes. Please call Dana at
732-747-9744 or email us for further information.
We
also encourage our customers to visit our Privacy and Conditions of Use pages in
order to be accustomed to our business policies and procedures. You will find
these pages informational and they may answer additional questions you could
have.
Again, if none of the questions above answer
your specific question, don't hesitate to email us at: customerservice@pawpalaceonline.com.
We will be happy to assist you with your
inquiry. |