The information contained herein has been designed to help you better understand our billing system and the measures we take to ensure your credit card security is at the highest level of protection when placing orders via online. In order for us to ensure that all orders we receive that are paid by credit card are not fraudulent, we urge all our visitors and customers to read this to have a better understanding of what we require and the security measures we take into action when processing all credit card orders. Also, if you are experiencing problems placing an order, this information will help you determine why your card is being declined.

Card Cards Accepted

Visa, MasterCard, American Express & Discover

Billing

All orders will be billed at the time of purchase and will be shipped within the time frame specified in the product description. If a backorder does occur, we will notify you promptly

Credit Verification Value (CVV)

A link has been provided during your checkout process within our boutique to help you locate your CVV number. The CVV number is required because it lets our system know that the person placing an order actually has the credit card in hand. Most credit card thieves will “skim” credit cards which means they will obtain your actual number but do not physically have the card in hand. As such, they will use internet businesses, mail order catalogs, etc.. to place fraudulent orders because these forms of businesses do not see the actual card.

To locate your CVV number, you will find it to be the very last 3 digits on the back of your credit card (shown below) on all credit cards with the exception for American Express. If you choose to use American Express, you can find your CVV number printed on the front of your card (shown below) above your actual credit card number. It will contain 4 digits, rather than 3 like Visa, MasterCard and Discover have. This security code will be required after you enter your credit card number in our website. If you are unable to read your security code or you are not sure, please call your credit card provider.

Billing Address vs. Ship To Address

Our credit card system has also implemented a security feature called an “Address Verification System” (AVS). This ensures that when you enter the correct billing address and zip code on your order, it MUST MATCH WHAT YOU HAVE ON FILE WITH THE BANK THAT HAS ISSUED YOUR CREDIT CARD! In other terms, if it does not match, your order will be declined automatically.

If you are requesting us to ship an order somewhere other than your billing address (your work location, a gift for someone, etc..) please take note that your order may experience a slight delay due to the fact that additional verification procedures with the issuing bank will be taken to ensure that the order received has not been obtained on a stolen credit card. We apologize for the inconvenience and frustration this may cause, however, please take note that we take credit card security very seriously.

Should you have any questions regarding the information contained herein, please contact us at customerservice@pawpalaceonline.com